Engage your employees through good customer support.
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Standard Life
Your Standard Life update
Welcome to your regular email update from Standard Life. In this edition we'll share Week in review, an Anti Money Laundering requirements reminder and introduce you to our new support launching in March, the Second Life Service Team.
Why it's important for employees to regularly review their retirement date

Start the week off with a light-hearted recap of last week’s key market and financial news.
Week in review
Engage your employees through good customer support img

It makes it quicker and easier to deal with customers' requests when we have up to date documentation on file for them.
 
To help you identify the clients for whom this documentation is outstanding, we’ve made an update to Client View. So you can find these clients with the simple click of a button*.
 
Here's a reminder of our Anti-Money Laundering requirements.
 
*Note Client View doesn’t currently flag where AML documentation may be missing on Trust cases. To check if AML documentation is outstanding on these cases, please contact our customer service team.
Visit Client View
March market review
Second Life Service Team- a new support for customers

For some time, we’ve been supporting customers through their Second Life journey; providing information and supports around the non-financial aspects of retirement. Research tells us customers would like to hear more from us about relevant topics in the run up to retirement.
 
In March we’ll launch a new support, the Second Life Service Team.
They’ll reach out to some customers who are approaching retirement to
  • answer any queries or questions they may have
  • help them prepare for some of the non-financial aspects of their Second Life
  • remind them it’s essential to interact with their adviser at this time
See more about our Second Life campaign 
There's a lot to look forward to
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Standard Life International dac is regulated by the Central Bank of Ireland. Standard Life International dac is a designated activity company limited by shares and registered in Dublin, Ireland (408507) at 90 St Stephen’s Green, Dublin 2. Standard Life International dac is part of the Phoenix Group and uses the Standard Life brand under licence from the Standard Life Aberdeen Group.

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