Helping your conversations with new customers
When you’re recommending Standard Life to customers, talk to them about our Brexit plans. This pre-sales flyer
will help you do just that. It sets out everything your customers need to know in simple terms.
Customers can get further information and ask us questions through our dedicated Brexit customer website www.standardlife.eu
They can call the dedicated phone team we’ve put in place to take any queries they have. Customers inside Ireland can call Freephone 1800 719841 or outside Ireland 0044 131 246 8380.
Customers who took their policies out on or after 1 December 2001 will receive a letter highlighting that once the transfer completes the UK Financial Services Scheme will no longer apply to their policy. Customers who took their policy out prior to 1 December 2001, and never had access to the FSCS will receive another version of the letter.
View customer letter for policies taken out after 1 December 2001
View customer letter for policies taken out before 1 December 2001
View Brexit booklet
included with all letters
Brexit information hub on Brokerzone
We’ll keep our Brexit page on Brokerzone
updated as the Proposal progresses. You’ll also find a copy of all our communications to customers here.
Client View tool
We’ve developed a new tool in Client View
that allows you to export a full list of your customers affected by the FSCS with just one click.